SHOOTCHECK · INFORMATION & SUPPORT
How can we help?
Help with your ShootCheck account, jobs, messages and equipment listings.
Last updated 6 October 2026Getting started
Browse jobs and gear without an account. Sign in when you want to apply, post, enquire or message. Use the same account to switch between client and professional dashboards. Accounts are for people aged 16 or over.
Sign-in problems
Use the same email or Google/Apple sign-in method you used to register. Check junk mail for verification messages and use Forgot password for email/password accounts. Never send your password or verification code to support.
Jobs and equipment
Clients can post work and review applications. Professionals can browse and apply for relevant jobs. Equipment listings have sale and hire options. Agree scope, payment, collection and cancellation details directly with the other party. Example listings are labelled and are not available for real transactions.
Report a concern
In Dashboard > Settings, use the report form with the profile, listing or conversation ID. Conversation controls allow you to block another user. You can also contact support using the details below. Include a link and a short explanation, but do not send unnecessary personal information. If someone is in immediate danger, contact emergency services.
Account and privacy requests
Visit Privacy choices for access, correction and deletion requests. Include the email associated with your account so we can locate it; we may verify your identity before making changes.
Contact support
Send your account email, device model, app version and a brief description of the issue. If useful, attach a screenshot with private details removed. We do not promise continuous staffed support or a fixed incident-response time.
Contact AARA Entertainments
12 Cody Road, London E16 4SR, United Kingdom